German Enterprises Want New Digital Workplace Services to Improve Employee Experience

ISG Provider Lens™ report also finds German companies linking digital workplace technologies to business transformation

FRANKFURT, Germany, Dec. 16, 2019 /PRNewswire/ — Enterprises in Germany are looking for digital workplace vendors to help them improve the employee user experience and transform their business with new workplace processes and technology, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2019 ISG Provider LensDigital Workplace of the Future Report for Germany focuses on technology and services that enable employees to access their work profiles, data and applications anytime and from anyplace. German enterprises want digital workplace vendors to help them deliver similar experiences and information to employees on all the devices they use, irrespective of the different interfaces.

“A hassle-free work environment is a must these days, not a differentiator,” said Andrea Spiegelhoff, partner, ISG DACH. “The days of sequential work performed by humans are numbered, and enterprises need to redesign their workflows, automate tasks, and free employees’ time for more collaboration.”

The report finds enterprises in Germany increasing their use of design thinking methodologies for understanding employee needs related to office layouts, organizational hierarchies, job descriptions and surrounding technologies.

Digital workplace providers, meanwhile, are putting business transformation services at the core of their offerings as a way to help clients develop new and better processes and adopt new, often more mobile, technologies.

Organizations that do not embrace the workplace transformation trend will see eroding profit margins as their competitors reduce costs while providing better services, the report says. Even the German midmarket, often reluctant to change, has recognized this trend and is demanding digital workplace services and solutions.

German companies want vendors to help them improve worker experience and productivity, and they are looking for vendors that can provide seamless experiences across employee desktops and smartphones, the report says. Not all vendors offer this end-to-end service platform to deliver on company expectations.

In addition, intelligent automation and cognitive intelligence technologies are opening up new possibilities for German companies to improve employee experience by using bots or virtual agents to act as personal digital assistants or digital twins of employees.

The report also finds German companies of all sizes embracing the device-as-a-service model. Companies do not want to own and manage the hardware and are asking managed service providers to cover device lifecycle management, device app provisioning and security.

The 2019 ISG Provider LensDigital Workplace of the Future Report for Germany evaluates the capabilities of 45 providers across six quadrants: Digital Workplace Consulting Services, Managed Services – Workplace Support for Large Accounts, Managed Services – Workplace Support for the Midmarket, Managed Services – Mobility Support for Large Accounts, Managed Services – Mobility Support for the Mid-Market and Unified Communications as a Service.

The report names Computacenter as a leader in five quadrants, and Atos as a leader in four. Accenture, Cancom, IBM and Vodafone are named as leaders in three quadrants, and Bechtle, Capgemini, Deutsche Telekom, Deutsche Telekom (TSI), DXC Technology, Fujitsu and Syntax are named as leaders in two. Microsoft and NTT are named as leaders in one quadrant.

The 2019 ISG Provider LensDigital Workplace of the Future Report for Germany is available to ISG Insights™ subscribers or for one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe and Latin America, as well as in the U.S., Germany, the U.K., the Nordics and Brazil, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

The series is a complement to the ISG Provider Lens archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit



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