What is the Galaxy Fold Premier Service that Samsung’s talking about?

The Galaxy Fold is finally, finally coming out tomorrow. South Korea is the first country to get Samsung’s first foldable smartphone. The company has confirmed that it will be rolling out this device to more countries across the globe in the coming weeks.

When it was initially preparing to launch the Galaxy Fold in April this year, Samsung had said that customers would get premium aftercare. It was actually described as a ‘concierge-like service.’ The Galaxy Fold Premier Service is the manifestation of that idea.

The company was quite vague about what this service would offer when it first talked about it earlier this year. It has now provided more information about the aftercare service that customers of its most expensive smartphone will receive.

The Galaxy Fold Premier Service will provide Galaxy Fold owners with “direct access” to Samsung experts. These experts will be able to give users tailored guidance and support over the phone at any time of the day. Customers can also get an optional one-on-one onboarding session if they would like someone to talk them through all of the new features of the Galaxy Fold.

Some might really benefit from such personalized customer service. The Galaxy Fold is fundamentally different than other smartphones even though everything about the software and UI is very familiar. That being said, this will be more of a novelty than anything else.

The customers that have been patiently waiting for it to arrive will have already done their research on how to get the most out of the Galaxy Fold. It may just be a way to provide more value with a device that costs $1,980, but it will make Galaxy Fold customers feel a bit more special.

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